Terms of Service

Last Updated: September 14, 2026

Welcome to Flawless Klinic. These Terms of Service (“Terms”) govern your access to and use of the Flawless Klinic website, mobile application, and related services.

By accessing or using our website, mobile application, or services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

1. About Our Services

Flawless Klinic provides healthcare-related services, information, appointment management, and communication services through its website, mobile application, and physical clinic.

Our services may allow users to:

  • View information about our clinic and healthcare professionals
  • Request or schedule appointments
  • Manage appointment information
  • Communicate with the clinic
  • Receive appointment reminders and notifications
  • Access healthcare-related information or records where available
  • Use other features made available through our website or mobile application

The availability of specific features may change from time to time.

2. Medical Disclaimer

Information provided through the Flawless Klinic website or mobile application is intended to support, and not replace, professional medical consultation.

The information available through our services should not be considered a diagnosis, medical advice, or a substitute for examination and treatment by a qualified healthcare professional.

You should not rely solely on information provided through the website or application when making decisions about your health.

If you are experiencing a medical emergency, seek immediate medical assistance from an appropriate emergency healthcare provider.

3. Appointments

Appointments requested through our website or mobile application are subject to availability and confirmation by Flawless Klinic.

Submitting an appointment request does not necessarily mean that the appointment has been confirmed.

We may contact you by phone, SMS, email, or through the application to confirm, modify, or cancel an appointment.

We reserve the right to reschedule or cancel appointments when necessary due to circumstances such as doctor availability, emergencies, operational issues, or other unforeseen circumstances.

4. User Responsibilities

When using our services, you agree to:

  • Provide accurate and current information
  • Provide truthful information when creating an account or booking an appointment
  • Keep your account credentials confidential
  • Use the services only for lawful purposes
  • Not impersonate another person
  • Not provide false or misleading medical or personal information
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the operation or security of our website or application
  • Not use the services to distribute malicious software or harmful content

You are responsible for activities conducted through your account.

5. Account and Login Information

Some features may require you to create an account.

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

If you believe your account has been accessed without authorization, you should contact Flawless Klinic as soon as reasonably possible.

We may suspend or terminate an account if we reasonably believe that it has been used in violation of these Terms or applicable law.

6. Healthcare Information

Where our services allow you to submit or access healthcare information, you are responsible for providing information that is accurate and complete to the best of your knowledge.

Healthcare information is handled in accordance with our Privacy Policy.

You understand that healthcare outcomes may depend on many factors and that use of our website or application does not guarantee any particular medical result.

7. Payments and Fees

Certain services may require payment.

Where applicable, prices and payment terms will be displayed before you complete a transaction.

Payments may be processed through third-party payment providers. Additional terms imposed by those payment providers may apply.

Any applicable cancellation, refund, or payment conditions communicated at the time of purchase will apply to the relevant service.

8. Communications and Notifications

By using our services, you may receive service-related communications, including:

  • Appointment confirmations
  • Appointment reminders
  • Appointment changes or cancellations
  • Important account notifications
  • Service-related announcements

Where applicable and permitted by law, you may also receive promotional communications. You may opt out of promotional communications without affecting essential service-related communications.

9. Intellectual Property

All content made available through Flawless Klinic, including text, graphics, logos, images, designs, software, trademarks, and other materials, is owned by or licensed to Flawless Klinic unless otherwise stated.

You may use our website and application for their intended personal purposes.

You may not copy, reproduce, modify, distribute, sell, publicly display, reverse engineer, or commercially exploit our content or software without our prior written permission, except where permitted by applicable law.

10. Third-Party Services

Our services may integrate with or contain links to third-party services, websites, payment providers, communication platforms, or other external services.

We do not control and are not responsible for the availability, content, security, or privacy practices of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

11. Service Availability

We make reasonable efforts to keep our website and mobile application available and functioning properly.

However, we do not guarantee that the services will always be:

  • Available without interruption
  • Free from errors
  • Completely secure
  • Free from viruses or other harmful components

Services may occasionally be unavailable because of maintenance, technical problems, network failures, security issues, or circumstances beyond our reasonable control.

12. Prohibited Activities

You may not use our services to:

  • Violate any applicable law or regulation
  • Access another person's account without authorization
  • Attempt to compromise our systems or security
  • Upload malicious or harmful software
  • Collect or misuse information belonging to other users
  • Misrepresent your identity
  • Abuse, threaten, harass, or harm our staff, healthcare professionals, or other users
  • Use automated systems to interfere with our services
  • Use the services for any fraudulent or unlawful purpose

We may take appropriate action if prohibited activity is detected.

13. Limitation of Liability

To the extent permitted by applicable law, Flawless Klinic will not be responsible for losses or damages arising from:

  • Your misuse of our website or mobile application
  • Information provided by you that is inaccurate or incomplete
  • Temporary unavailability of our services
  • Problems caused by third-party services
  • Unauthorized access resulting from failure to protect your account credentials
  • Events outside our reasonable control

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

14. Suspension or Termination

We may suspend, restrict, or terminate your access to our services if:

  • You violate these Terms
  • You use our services unlawfully
  • Your actions create a security or operational risk
  • We are required to do so by law
  • We discontinue or substantially change a service

You may stop using our services at any time.

Termination of access does not necessarily remove obligations that arose before termination.

15. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal and healthcare information.

Please review our Privacy Policy for more information about our data practices.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business operations, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website, application, or services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any disputes relating to these Terms or our services shall be subject to the jurisdiction of the appropriate courts in Bangladesh, unless otherwise required by applicable law.

18. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Flawless Klinic

Website: flawlessklinic.com

Email: [email protected]

Phone: 01673050495

Address: Court Station, Rajshahi, Bangladesh

Flawless Klinic

Providing healthcare services with care, professionalism, and respect.